Return & Refund Policy

Last Updated: November 8, 2026

This Return and Refund Policy applies to all purchases made through Zshopy (operated by ZSHOPY LTD, a company registered in the United Kingdom). We currently ship exclusively to customers located in the United States.

1. All Sales Final (Change of Mind)

We do not accept returns or exchanges for change of mind, buyer’s remorse, or incorrect sizing/color selection by the customer. Please double-check your order details carefully before completing your purchase.

2. Damaged, Defective, Incorrect, or Lost Items

We stand behind the quality of our products and are committed to resolving issues where an order arrives damaged, defective, incorrect, or goes missing in transit.

Damaged, Defective, or Incorrect Items: If your order arrives damaged, defective, or you receive the wrong item, please notify us as soon as possible after delivery.

Lost or Undelivered Packages: If your tracking information shows that your package has stopped updating or has not arrived within expected delivery windows, please reach out to us so we can investigate with the carrier.

3. How to Request Support, a Replacement, or a Refund

Do not send items back without contacting us first. Unsolicited returns cannot be processed.

Contact Us: Submit a request through our official contact page at https://zshopy.com/pages/contact.

Provide Details: Include your order number, a clear description of the issue, and photos/videos of the damaged or incorrect item (along with the outer packaging, if applicable).

Assessment & Resolution: Our team will review your request. If approved, we will offer a replacement at no additional cost to you or issue a refund to your original payment method. If a physical return is determined to be necessary, we will provide you with specific return instructions and the designated return address.

4. Statutory Rights

Nothing in this policy limits or affects any mandatory legal rights you may have under applicable consumer protection laws.